How do I track my order?
Please allow 48 business
hours for your order to be processed and shipped.
Most items will be delivered within 12 business days from the ship date, unless expedited shipping was request (additional fee applies to expedite shipping, which varies depending on the size, weight of the product and service).
Once your item/order is shipped, tracking information will be automatically e-mailed to you or you may call to obtain this information. It may take up to 48 hours to see movement on the carrier’s tracking page (USPS or FedEx).
Electrical goods are covered under a one year manufacturer's warranty. Terms and conditions for each item varies depending on the product brand and manufacturer. Product’s warranty information will be included with your shipment.
Some items are eligible for an optional product protection plan which can be purchase for an additional cost directly from the product/brand manufacturer, warranty plans, cost and conditions are solely responsibility and according to the manufacture’s discretion. Otherwise, items are sold as is. Please contact the brand manufacturers directly with any questions regarding your warranty.
Damaged, Defective, or Incorrect Items
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us immediately by email info@Arialwand.com or by phone 661.489.7681. Please provide as much information as you can about the problem, including your order number, the name of the affected items, and whether you prefer a refund or replacement. We will respond to you as quickly as possible.
Please do not discard any items unless we authorize you to do so.
Most orders can be canceled within the same day of purchase, since all orders are processed and shipped within 48 hours from purchased. Once order has been processed for shipping, cancellations are not allowed.
100% Satisfaction Guarantee
Arialwand.com purchases are backed up with our 100% satisfaction guarantee. If you are not completely satisfied with the item you have purchased from Arialwand.com, you may return it within 14 days of delivery for a refund or store credit, unless otherwise stated in the fine print of the deal section.
Only unopened items packed in the original product packaging are eligible for a refund or credit. After fourteen days of the delivery date, all items purchased through Arialwand.com are non-refundable and all sales are final.
Final sale items cannot be returned. Shipping and handling on all returns are responsibly of the sender. Please allow 2 to 3 weeks after returned items are received at our warehouse for credit to be processed. If you choose to return part of your order or if you return an item that is part of a special offer or promotion associated with your purchase, for example, if you received a free gift with your purchase you may be required to return the gift in order to receive the full credit for your order.
Please allow two to three weeks after returned items are received at our warehouse for credit to be processed.
What Information Do We Collect About Our Customers?
The information we learn from customers helps us enhance and personalize the Arialwand.com website and the services we offer. We gather the following types of information: Information You Give Us.
We receive and store any information you enter on our website or provide us in any other methods (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other features or services offered by us. As a result, you may be supplying us with such information as your name, address and phone numbers, credit/debit card numbers, expiration date(s) and other billing information; direct or third party shipping addresses including phone numbers, purchase history, and names, email addresses of friends, possible Refer-a-Friend customers and other people.
We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use "cookies" and other technologies to obtain certain types of information when your computer, mobile phone or other device (each, a "Device") accesses our website. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the Website's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call any of our toll-free numbers. We associate the information we store in cookies with personally identifiable information you submit while on any of our Stores. During some visits, we may also collect technical information from your Device to help us identify your Device for fraud prevention purposes.
If you use a mobile device to access any of our stores, we may collect certain information in addition to what we collect when you use other kinds of devices to access our stores. We may receive information about your location and your mobile device, including a unique identifier for your device, your mobile operating system and the type of mobile internet browser that you use. We may at times use this information to provide you with location-based services and information, such as advertising, search results, and other personalized content. Most mobile devices provide users with the ability to disable location services. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
Information Provided by Third Parties. We may obtain certain information about customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) of possible Refer-a-Friend customers from current customers.
We use small text files called "cookies" that provide non-personally identifiable information to us regarding visitors to ArialWand.com. In addition to the URL and IP addresses of our visitors, cookies may be used to gather the date and time of all visits to our Stores. We may also track the pages of our website that users viewed during their visit, or track search terms entered on our website by that visitor. This helps us keep track of the number of visitors to our website and allows us to gauge the areas that are of the most interest to our visitors.
How do we use the information we collect and do we share the information we receive?
Information about our customers is an important part of our business. We use information we collect from the Stores to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password. Additionally, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend a website, App or other service for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. Your account is with Mareliz USA, LLC, the owner and operator of Arialwand.com; and the information collected through Arialwand.com is used by Arialwand.com for purposes of Arialwand.com only. For example, you may receive promotional emails from Arialwand.com. However, you can opt-out of direct promotional communications from Arialwand.com following the unsubscribe instructions within each communication from that Store or emailing us at info@Arialwand.com we share customer information with third parties only as follows:
Refer-A-Friend. If you choose to use our Refer-A-Friend service to tell a friend or someone else about ArialWand.com, we will ask you for that person's name and email address. We will automatically send that person email sharing your Referral Code with him or her to use on the applicable Store(s). The person you referred may contact us at info@Arialwand.com to request that we remove this information from our database. In order for you to get credit for a Refer-A-Friend who joins our website, the person whom you share must enter your email address or a unique password that identifies you as the sharer. We send emails on your behalf to the person you've identified as a Refer-A-Friend. Also, if you were shared to Arialwand.com by an existing member, that member may be notified each time your order qualifies him/her for a credit.
Reviews/Share This/Testimonials. If you review a product on our website, your review may be posted on a partners' network site that shares reviews with other shopping communities. When you use "Share This" to post to social networking sites or to tell your friends about any of our website, the information is collected by a third party site to facilitate your postings. "ShareThis" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on our website unless they inform us otherwise by following the instructions we provide.
Bankruptcy. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of Mareliz USA, LLC, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.